Please check the delivery information available online for estimated costs. Please contact our customer service team via email (firstname.lastname@example.org) for an estimated delivery cost.
All orders tto EU above 500€ are shipped free of charge.
All other orders under 500€ incur a cost 50€ small pack and big pack cost 150€.
All orders are safely sent with UPS or DHL, depending on the destination.
A unique tracking number and website link for either UPS or DHL will be sent to you via email by our customer service team so you can check your order’s progress and delivery status.
Return & Exchange Policy
If for any reason you’re not 100% happy with your order, you can return it within 30 days of receipt – it’s our Love at First Touch Guarantee.
Follow these steps to return an order:
1. Complete the Returns Form sent with your order. Be sure to specify which products you are returning and the reason for return. Keep the invoice for your records.
2. Pack the product(s) back in their original packaging and reseal them in the order box, along with the Returns Form.
3. Use yours courier service to arrange a pick-up (to yours cost). As soon as we receive your return from, we will refund your purchase.
We accept returns on all unused items that are in their original packing, and which are returned within 30 days of receipt. Gift vouchers are unfortunately unable to be returned.
Privacy & Safety
Should we ask you to provide certain information for identification purposes, you can be assured that it will only be used to order realization.
Bank Account / PAYPAL / Offline Payments